Return Policy at Night-Gear

We believe in offering value, quality and selection. If you are not completely satisfied with your purchase you may return unused items in original packaging with labels intact for a refund within 30 days from the date of purchase; after 30 days a store credit will be issued. Special or custom orders may not be returned unless defective. Your satisfaction is our number one priority; if an item does not meet your expectations simply return it to us.

To Exchange an Item

If you would like to exchange an item go to www.night-gear.com and place a new order for the item(s); the new order will ship within 24 hours. Return the original item with a copy of the packing list to the address on the slip. Once we receive your returned item(s) a prompt refund will be made to your original method of payment.

To Return an Item

For return orders it's best to ship your item with delivery confirmation. This service is offered by UPS or USPS and other carriers. Please include a note with your address and daytime telephone number along with your instructions and a copy of your sales receipt or packing slip and ship to:

Night-Gear Inc.
Attn: Returns
1239 SE. Indian Street, Suite 109
Stuart, FL 34997

Other Problems With Your Order

If your order is not complete, be advised that you may receive more than one shipment when you place an order for multiple items. Some items are drop-shipped from the vendor to expedite shipping; you will not incur additional shipping charges for the split shipment. The packing slip enclosed with your shipment will indicate which items were shipped. If you have additional questions please feel free to contact customer service.

If your order has been damaged or contains the wrong items please contact our customer service department by email or fax at 772-220-1034. Please provide your name, order number and a brief description of the problem. You should receive a response within 24 hours; weekends and holidays may take longer. Please note that customer service hours are Monday-Friday 9:00-5:00 EST. .

We appreciate your business.

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