Shipping & Return Policy

Shipping Methods at Night-Gear Inc.

We ship most domestic orders via UPS Ground or United States Postal Service Priority Mail. The chosen shipping method for each order is dependent upon destination, package weight, and shipping charges assessed. Small orders (a single T-shirt or hat) generally ship Priority Mail. Large orders generally ship UPS. Only orders shipped via UPS will have online tracking. See details below. Very small orders (decals, coin batteries, replacement bulbs, etc.), at our discretion, may be sent via First Class Mail. The minimum shipping and handling charge for any order is $4.95. UPS Next Day Air and 2 Day Select are available, if orders are needed quickly, for an additional fee. Please let us know if you would like one of these services by making the appropriate selection in final checkout. Your shipping email confirmation will indicate the method of service used. Next Day Air orders shipped on Friday and 2 Day Select orders shipped on Thursday will arrive on Monday. PLEASE NOTE: UPS only delivers Monday through Friday. If you would like to view the UPS transit times from Night-Gear click here.

APO, FPO, AND International Orders

Shipping charges for APO and FPO boxes are shipped via United States Postal Service Priority Mail. Shipping charges for International Orders vary greatly and are calculated during checkout prior to order confirmation. We will be happy to answer any questions that you have, so please let us know how we can help you. Please email us at service@night-gear.com.

Notifications and Emails

After your initial online order, we will send you a confirmation email. It will include a list of the products you ordered, the address that the shipment will be sent to, and the total amount that will be charged to your credit card. You will also receive an order number that can be referenced, in case you have any questions, concerns, or you would like to request a change to your order. Send us an email at customerservice@night-gear.com or call us at 772-220-3231. You will receive a second email once your order has been shipped. This will list the status of all items ordered, date of processing, shipping method, and will include a tracking number if the package is sent UPS.

Tracking UPS Orders

If your shipping notification email indicates your order was shipped via UPS, you will also receive a tracking number. You can use this number on the UPS website to check on the status of your shipped order.



Return Policy at Night-Gear Inc.

We believe in offering value, quality and selection. If you are not completely satisfied with your purchase you may return unused items in original packaging with labels intact for a refund or exchange within 60 days from the date of purchase for a prompt refund. Special or custom orders may not be returned unless defective. Your satisfaction is our number one priority and if an item does not meet your expectations simply return it to us.

To Return an Item

For orders being sent to our returns department, please be sure to ship your item traceable. This service is offered by UPS or USPS and other carriers. Please include a note with your address and daytime telephone number along with your instructions and a copy of your sales receipt or packing slip and ship to:

Night-Gear Inc.
Attn: Returns
1239 SE. Indian Street, Suite 109
Stuart, FL 34997

Other Problems With Your Order

If an item is missing, be advised that you may receive more than one shipment when you place an order for multiple items. You will not incur additional shipping charges for the split shipment. The packing slip enclosed with your shipment will indicate which items were shipped. If you have additional questions please feel free to contact customer service.

If your order has been damaged or contains the wrong items, you must first contact our customer service department by email or fax at 772-220-1034. Please provide your name, order number and a brief description of the problem.

We appreciate your business.

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